Effective Date: 21 October 2024
2810 N Church St, Wilmington, Delaware, USA

At Movd Technologies, we value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information. It also provides information on your rights and how you can exercise them under various privacy laws, including the California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and General Data Protection Regulation (GDPR).

If you have any questions, please contact us at [email protected].

  1. Introduction and Scope

This policy applies to:

  • Visitors to our website.
  • Users of our software-as-a-service (SaaS) platform.
  • Interactions with our customer support team.
  • All third-party applications integrated with our platform.

By using our services, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

  1. What Information We Collect

Movd Technologies may collect the following personal information:

  • Account Information: Name, email, job title, company name, and contact details.
  • Usage Data: Service history, activity logs, and interaction with our features.
  • Payment Data: Billing address and payment method (processed by third-party providers).
  • Technical Data: IP address, device information, browser type, and cookies.
  • Customer Support Data: Details provided during customer inquiries or technical support.
  • Non-Personally Identifiable Data: Aggregated usage statistics or de-identified data for service improvement.
  1. How We Collect Information
  • Directly from Users: When you create an account, subscribe to services, or contact customer support.
  • Through Automated Technologies: Cookies, analytics tools, and tracking pixels monitor interactions with our website and platform.
  • Third-Party Sources: If you connect third-party apps, we may receive data from those integrations.
  1. How We Use Personal Information

We process personal information for the following purposes:

  • Service Delivery: To provide and manage your account and subscriptions.
  • Customer Support: To respond to inquiries, resolve issues, and troubleshoot problems.
  • Payment Processing: To manage billing and transactions.
  • Marketing Communications: To send updates, promotions, or newsletters (with your consent).
  • Compliance: To meet legal and regulatory obligations, including fraud prevention.
  1. Legal Basis for Processing Personal Data (GDPR)

For users in the European Economic Area (EEA), we rely on these legal bases:

  • Performance of a Contract: When we provide services based on your subscription.
  • Consent: For sending promotional emails or using non-essential cookies.
  • Legitimate Interests: For improving our services or ensuring security.
  • Compliance with Legal Obligations: For record-keeping or responding to lawful requests.
  1. Data Sharing and Disclosure

We only share your data in the following scenarios:

  • With service providers (e.g., cloud hosting, payment processors) who assist us in delivering services.
  • For legal reasons, if required by law, subpoena, or government request.
  • With third-party tools at your request (e.g., if you integrate an external app).
  • For business transfers (e.g., mergers or acquisitions).

We ensure that any third-party partners adhere to comparable privacy protections through agreements.

  1. Data Transfers and International Compliance

Movd Technologies operates from the United States, but your data may be transferred internationally. We follow the following safeguards:

  • Standard Contractual Clauses (SCCs) for data transfers from the EEA or other regions.
  • Compliance with PIPEDA and provincial privacy laws (e.g., Quebec’s Bill 64) for Canadian residents.
  1. Your Rights Under Privacy Laws

CCPA (California Residents)

You have the right to:

  • Access your personal information.
  • Delete personal data, subject to certain exceptions.
  • Opt out of the sale of personal data. Movd Technologies does not sell personal data but will update this policy if that changes.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

GDPR (EEA Users)

You have the following rights:

  • Right to Access: Obtain a copy of your personal data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Data Portability: Receive your data in a portable format.
  • Right to Object: Object to specific types of data processing (e.g., marketing).
  • Right to Restrict Processing: Limit how we use your data under certain conditions.

PIPEDA (Canada)

Canadian users have the right to:

  • Access and correct their data.
  • Withdraw consent for specific data uses.
  • File complaints with the Office of the Privacy Commissioner if they believe their data is mishandled.
  1. Children’s Privacy (COPPA Compliance)

Our services are not intended for users under 13 years old. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us immediately to have it deleted.

  1. Cookies and Tracking Technologies

We use cookies for:

  • Essential Services: Enabling functionality.
  • Analytics: Tracking how users interact with our platform.
  • Marketing: Providing personalized content and targeted ads.
  1. Data Retention Policy
  • We retain personal data for the duration of your subscription.
  • Upon termination, data will be kept for 3 months to allow for retrieval.
  • After the retention period, all personal data will be securely deleted or anonymized.
  1. Data Security Measures

We use industry-standard security measures to protect your data, including:

  • Encryption: SSL certificates for data in transit.
  • Access Controls: Restricted access to personal information.
  • Monitoring: Continuous system monitoring to detect vulnerabilities.

While we take every precaution, no system is completely secure. Users are responsible for safeguarding their credentials.

  1. Data Breach Notification

In the event of a data breach:

  • We will notify affected users within 72 hours.
  • We will report the incident to relevant authorities if required by law.
  • Users will receive guidance on steps to protect themselves.
  1. Marketing Communications and Opt-Out
  • You can opt out of receiving marketing emails by following the unsubscribe link in our emails.
  • You may also manage your communication preferences within your account settings.
  1. Updates to This Policy

We may update this policy periodically. If changes are significant, we will notify you via email or through the platform. Continued use of our services constitutes acceptance of the updated policy.

  1. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:
Movd Technologies Inc.
2810 N Church St, Wilmington, Delaware, USA
Email: [email protected]